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Online Reputation Service

Reviews
Sentiment
& Brand Monitoring.

Review monitoring, response templates, and sentiment tracking across Google, Trustpilot, G2, and Capterra.

  • Google, Trustpilot, G2, Capterra
  • Review responses & sentiment
  • Brand mention monitoring
📅 Delivery from 3 days (Jul 22)
Online Reputation Management

Online Reputation Management Pricing.

Starter

For small businesses
What's Included
  • Review monitoring (3 sites)
  • Up to 20 responses / month
  • Negative review escalation
  • Monthly sentiment report
  • Email alerts
$299/month/ 3 sites · 20 responses
📅 From 3 Days (Jul 22)
POPULAR

Professional

For active reputation management
What's Included
  • Monitoring (8 review sites)
  • Up to 75 responses / month
  • Custom response templates
  • Brand mention monitoring
  • Sentiment analysis dashboard
  • Dedicated reputation specialist
$699/month/ 8 sites · 75 responses
📅 From 5 Days (Jul 24)

Premium

For multi-location brands
What's Included
  • Multi-location monitoring
  • Unlimited responses
  • Crisis response playbook
  • Review generation campaigns
  • Looker Studio dashboard
  • Quarterly review
  • Dedicated reputation lead
$1499/month/ Multi-location · unlimited
📅 From 7 Days (Jul 28)
Protect the brand

Reputation management tied to search and reviews

Online reputation management protects your brand when it works with SEO and reviews. Bundle it with review management, SEO and content in a growth-partner plan so your brand looks strong everywhere people check.

Explore growth-partner plans →

What Is Online Reputation Management?

Online reputation is the sum of every review, comment, mention, and rating about your brand. On Google, Trustpilot, G2, Capterra, TripAdvisor, Yelp, Facebook, Glassdoor, Reddit, Quora, and a thousand niche forums. Buyers check reviews before they buy. Job seekers check Glassdoor before they apply. And one ignored one-star review can cost more sales than a month of paid ads can win back.

Our service handles review tracking across Google Business Profile, Trustpilot, G2, Capterra, TripAdvisor, Yelp, Facebook, Glassdoor, BBB, and niche apps. We reply to reviews (manual or templated) within SLA. We track brand mentions via Brandwatch, Mention, Talkwalker, Brand24, or Google Alerts. We do sentiment analysis. We run review-gen campaigns via Trustpilot, Birdeye, Podium, or Reviews.io. And we have crisis playbooks for bad coverage.

Need tracking across three review sites for one shop? Or a multi-shop plan across hundreds of Google Business Profiles? Our experts protect the brand and turn happy clients into reviewers.

How It Works

How Our Online Reputation Management Service Works

A simple 3-step process to deliver measurable results.

01

Audit & Monitor

We audit your existing review profiles, claim and verify Google Business Profile and Trustpilot, set up monitoring across all relevant platforms, and configure brand mention alerts.

Step 1 of 3
02

Respond & Engage

Custom response templates written in your brand voice, daily review responses within SLA, and an escalation path for negative reviews that need leadership input.

Step 2 of 3
03

Generate & Report

Review generation campaigns via Trustpilot, Birdeye, or Podium turning happy customers into reviewers, plus monthly sentiment dashboards.

Step 3 of 3

One Bad Review Costs More Than a Month of Ads

Buyers check reviews before they buy. Active monitoring, fast responses, and review generation campaigns protect the conversion rate every other channel depends on.

Why It Matters

Why You Need Professional Online Reputation Management

Specialist execution that turns online reputation management into measurable revenue impact.

Multi-Platform Monitoring

Google Business Profile, Trustpilot, G2, Capterra, TripAdvisor, Yelp, Facebook, Glassdoor, BBB, and niche industry sites — all monitored from one dashboard.

Brand-Voice Responses

Custom response templates plus escalation paths for negative reviews — written in your brand voice, replied within SLA.

Sentiment & Mention Tracking

Brand mention monitoring via Brandwatch, Mention, Talkwalker, Brand24, or Google Alerts — with sentiment scoring and trend reporting.

Review Generation

Active review request campaigns via Trustpilot, Birdeye, Podium, or Reviews.io — turning happy customers into 5-star reviewers at scale.

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One Bad Review Costs More Than a Month of Ads

Review monitoring, response templates, and sentiment tracking across Google, Trustpilot, G2, and Capterra.

Online Reputation Management FAQs

Which review platforms do you monitor?
We monitor Google Business Profile, Trustpilot, G2, Capterra, TripAdvisor, Yelp, Facebook Reviews, Glassdoor, BBB, Reviews.io, Sitejabber, and industry-specific sites (Bark, Bookatable, Healthgrades, Avvo, etc.) depending on your sector.
How quickly do you respond to reviews?
Standard SLA is 24 hours for negative reviews and 48 hours for positive reviews. Pro and Premium tiers include 12-hour escalation paths for one and two-star reviews so leadership can intervene before damage spreads.
Can you ask Google to remove fake reviews?
Yes. We flag fake or policy-violating reviews on Google Business Profile, Trustpilot, and other platforms — submitting evidence and following up. Removal rates vary, but a documented appeal process catches most policy violators (defamation, conflict of interest, profanity, off-topic).
How do you generate more reviews?
We run active review generation campaigns via Trustpilot AFS (Automatic Feedback Service), Birdeye, Podium, Reviews.io, Yotpo, or native Shopify review apps — sending post-purchase email and SMS requests with one-click rating links that drive 5-15% review submission rates.
What sentiment tracking tools do you use?
We use Brandwatch, Mention, Talkwalker, Brand24, Google Alerts, and Sprout Social for brand and competitor mention monitoring, with sentiment scoring (positive, negative, neutral) and trend reporting in monthly dashboards.
Do you handle multi-location reputation management?
Yes. Premium tier includes multi-location Google Business Profile management, location-level Trustpilot monitoring, and Looker Studio dashboards comparing review velocity, average rating, and sentiment by location — surfacing the locations that need the most attention.
What happens during a reputation crisis?
Premium tier includes a written crisis response playbook covering escalation paths, draft response templates for common scenarios, executive briefings, and coordination with PR. We treat the first 24 hours of a crisis as the most critical and act fast.

Protect the Brand. Earn the Reviews.

Review monitoring, responses, sentiment tracking, and review generation across Google, Trustpilot, G2, Capterra, and every major platform.

  • Google, Trustpilot, G2, Capterra monitoring
  • Custom response templates
  • Brand mention monitoring
  • Review generation campaigns
  • Crisis response playbooks
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